Frequently Asked Questions
About Homura-Living
What is Homura-Living?
Homura-Living creates and curates lighting and home decor pieces that blend contemporary design with timeless elegance. Every item is chosen to bring warmth, personality, and comfort into your home, with a strong focus on craftsmanship and detail.
Shipping & Delivery
Do you offer free shipping?
Yes. We offer free shipping on all orders within Ireland and the United Kingdom - no minimum spend and no hidden conditions.
How long does delivery take?
Most orders arrive within 3–7 business days from the date that your order leaves our warehouse (Monday to Saturday). Once your order is dispatched, you’ll receive a tracking link to follow your package in real time.
Do you ship internationally?
At the moment, we ship exclusively within Ireland and the United Kingdom. As we grow, we plan to expand to other countries—our community will be the first to know.
What should I do if my order hasn’t arrived?
Please check your tracking link first. If more than 7 business days have passed without delivery, email us at info@homura-living.com and we will look into it immediately.
Returns & Exchanges
What is your returns policy?
If your purchase wasn’t what you expected, you have 60 days from delivery to return it. Simply email us at info@homura-living.com and we will guide you through the process.
How long does it take to receive a refund?
Once your return is approved, refunds are typically processed within 7 business days. Your bank may take additional time to reflect the refund on your statement.
Do you accept exchanges?
Yes. If you would like to exchange an item, email us at info@homura-living.com and we will help you choose a suitable replacement.
What should I do if I receive a damaged product?
We are sorry if your item arrived damaged. Please send a photo and a brief description to info@homura-living.com. We will arrange a replacement or a refund—whichever you prefer.
Orders & Payment
Can I modify or cancel my order?
If your order hasn’t been shipped yet, we may still be able to change or cancel it. Contact us as soon as possible after placing your order and we will do our best to help.
What payment methods do you accept?
Homura-Living accepts Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, and Google Pay. All transactions are protected with SSL-encrypted payment processing.
Is my personal and payment information secure?
Yes. Your privacy and security are extremely important to us. We never store sensitive payment information, and all payment data is processed through secure, encrypted channels.
Need Help?
If you have any other questions, we are always here for you. You can reach us anytime at info@homura-living.com and our team will be happy to assist.
Or reach out to us on instagram: @homura_living